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Questions, comments or feedback?

Here's how to get in touch with us.

Domestic Orders

PH: 800-697-3776

Rush Orders

Call by 2 p.m. CST and we will guarantee shipment of product the same day via the UPS Expedited Service of your choice.

Order Status

You may call 800-697-3776 to speak with a Customer Service Representative for updates on your order status.

Per your preference, you may order by phone Monday through Friday during business hours. To call our Customer Service Center, please dial 800-697-3776. Our normal business hours are 7 a.m. - 5 p.m. Monday-Friday (CST). After hours, voicemail will allow you to place an order which will be entered, processed and confirmed back to you with an order number on the following business day.

Help Topics

If your question is not listed, we can still help you.

Please call us at 800-697-3776 or email us at and we’ll do our best to answer your question.

Pricing and Payment

Payment Methods

Offers and Promotions

Printing Your Receipt

Shipping and Delivery

Ground freight of 13% included in product pricing.

Where does my order ship from?

What are normal production and delivery times?

How do I track my order?

How can I get my order faster?

What happens if a product is backordered?

What if I need to change my shipping method after purchase?

What do I do if my order has not arrived?

Can I have my order shipped to multiple addresses?

Can I ship to an APO address?

Can I ship to an international address?

Orders and Returns

Am I limited to the items online or can I customize my order?

Exchange and Return Policy

How do I check the status of my order?

What if I need to change my order?

How can I access my past orders or invoices?

How can I check item availability?

When will my refund be received after returning an item

How can I track my return?

How do I return an item?

What if my item arrives damaged or defective?

What is your return policy?

What if I received missing or wrong item(s)?


How do I redeem a eCertificate online?

How do eCertificates work?

How do I purchase a eCertificate online?

How do I order multiple eCertificates at once?

How do I credit a eCertificate to my Account?

Do Online eCertificates expire?

California Proposition 65

Attention California residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.