Acceptable Payment Methods for the Kaiser Permanente Brand Store:

• eCertificates
• Company/Department Charge (available for those authorized)
• Credit Cards

Acceptable credit cards are (Your credit card statement will reflect payment to “Nova Marketing”.):

• Visa, American Express, MasterCard, Discover

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

All in-stock Brand Store products ship directly from Diversity Press located in Indianapolis, IN. Diversity Press is a certified Minority Business Enterprise aligned with KP's total health commitment to fair and ethical business practices, sustainability and diversity prioritization.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact 800-793-9837.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 800-697-3776.

Call Customer Service at 800-697-3776.

Yes, simply call us at 800-697-3776 or e–mail us at KPbrandstore@Staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

• This site supports orders being shipped to addresses in the United States.
• Apparel items marked as imported are not available for shipment into Canada and most European countries.
• For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: KPbrandstore@Staples.com or call our international customer assistance number: 800-697-3776.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. E-mail our International Customer Service department at KPbrandstore@Staples.com for a return number.

We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 800-793-9837 or email us at KPspecialorders@staples.com to begin the custom order process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 800-697-3776 between the hours of 7 a.m. and 5 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 800-697-3776.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

You can find inventory levels on the Product Detail page. You can also click the ‘View Inventory Availability Dates’ button if the item is currently out of stock to see if/when the item is due to be restocked.

Call Customer Service at 800-697-3776 for more information.

Call Customer Service at 800-697-3776 for more information.

To return an item, simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 800-697-3776 for more information.

Call Customer Service at 800-697-3776. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 800-697-3776 for more information.

Call Customer Service at 800-697-3776.

• Access the 'My Account' link found at the top of the site and sign in or create an account if you’re new to the Brand Store.
• Click on 'eCertificate Balance' and enter your eCertificate number in the space provided.
• Click 'Add to balance' and start shopping!

Electronic eCertificates are easy, efficient and cost-effective, since the process is electronic.

These eCertificates work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your eCertificate amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your eCertificates are added to your balance.

You are not required to use a eCertificate, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the eCertificate or not. More than one eCertificate may be combined as payment for one transaction.

• If you have multiple eCertificates, the website will automatically use them in a first in, first out sequence, so the oldest eCertificate is redeemed first.
• Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your eCertificate balance when you check out.
• When in doubt, call Customer Service at 800-697-3776.

• Click on the eCertificates or eCertificates link in the menu.
• Enter the quantity and amount of eCertificates you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note that the recipient’s email address is required for electronic delivery of the eCertificate.
• If more than one eCertificate amount is available, then select the certificate amount from the drop-down box. If only one amount is available, the amount will already be filled in (for example, $25).
• If desired, type in a special message for the recipient in the box provided.
• Click the 'Add to Cart' button. The eCertificate will show up in your shopping cart.
• Check out as you normally would.
• The recipient will be notified via email that the eCertificate has been purchased. The email will contain a unique eCertificate number along with the text message you entered online. Please note: it may take 1-3 days for email to be received.
• Encourage recipients to enter that eCertificate on their account as soon as possible. Until it is "banked" online in your account portal, the eCertificate is the same as cash.

Although email delivery of online eCertificates is the most secure option, it's possible to order a few online eCertificates at one time, which may be convenient if you want to present several eCertificates as recognition in a meeting or similar situation.

• Order as above, by clicking on the eCertificates or eCertificates link in the menu.
• Instead of sending each eCertificate to the recipient, send them to your own email address.
• Print out each eCertificate confirmation to hand-deliver to the recipient.

Please note:

• Recipients should be encouraged to credit the eCertificate to their own name/account as soon as possible. Until a eCertificate is credited or banked it is the same as cash.
• You will receive separate email confirmations for each eCertificate ordered. For example, if you order five eCertificates this way, you will receive five separate email confirmations.

Once you've received an online eCertificate and before you can redeem it online, to ensure its safety you need to enter that eCertificate into your personal eCertificate balance.

You can do this two ways:

• If you receive an online eCertificate via email, it will contain a link to the website.
• Click on the link in the email.
• Log in to the online store.
• Verify the information on the screen.
• Click: Add to Balance
• That's it! Your eCertificate is "banked"!

You can also credit a eCertificate by navigating through your ‘My Account’ portal.

• You will be prompted to log in, if you haven't already done so.
• Enter the eCertificate number in the input field.
• Click the ‘Add to Balance’ button.
• That's it! Your balance will update and you can use this eCertificate at any time.

Any eCertificate not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the state of Delaware to comply with the laws of our state of incorporation.